OUR VOLUNTARY WARRANTY AND AUSTRALIAN CONSUMER LAW
All Gaia Fine Jewels products come with a voluntary manufacturer’s warranty. In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law.
GAIA FINE JEWELS VOLUNTARY WARRANTY
Subject to the terms of this warranty, Gaia Fine Jewels offers a warranty against manufacturing defects for genuine Gaia Fine Jewels items, 6 months from the date of purchase, directly from us online and instore, as well as from our stockist.
This excludes items where the pearl does not match a photo seen in a banner, advertisement, or online website, as every pearl is individual and pearls might appear different in shape or colour to those pictured.
Gaia Fine Jewels will only replace items where the jewellery has a defect.
Gaia Fine Jewels will offer a replacement* or a refund whenever it's eligible to do so. If an identical replacement is not available, we will offer a replacement item of equivalent value. Certain exclusions set out below apply. All faults deemed as the result of wear and tear are not covered by this warranty.
*Note: You may have other rights and remedies (including the right to receive a refund) under the Australian Consumer Law. Depending on the relevant circumstances, your rights under the Australian Consumer Law may in some circumstances continue to apply after the end of Gaia Fine Jewels’ Warranty Period.
Gaia Fine Jewels does not take responsibility for lost jewellery.
EXCLUSIONS TO GAIA FINE JEWELS’s WARRANTY AGAINST DEFECTS
- Gaia Fine Jewels’ warranty does not apply to items that have been handled against our care instructions or damaged by accident or misuse. Please see follow the care instructions listed on our website.
- All metals will tarnish over time, but it will happen much faster if they have contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin pH. The amount of tarnishing (oxidation) that occurs depends on your skin and jewellery care habits. Tarnishing is not covered under this warranty.
- Any repairs or modifications made to your Gaia Fine Jewels jewellery that are not performed by Gaia Fine Jewels will void the voluntary warranty.
- Online Purchase of Pearl Jewellery might have colour difference to what's seen on the website.
- Items where the pearl does not match a photo seen in a banner, advertisement, or online website, as every pearl is individual and pearls might appear different in shape or colour to those pictured.
Gaia Fine Jewels’ voluntary warranty does not override your rights under Australian Consumer Law. Gaia Fine Jewels’ voluntary warranty provides benefits in addition to your other rights and remedies under the Australian Consumer Law or any other applicable consumer law in Australia; and does not exclude, restrict, modify, limit, replace or override your rights under the Australian Consumer Law, including the consumer guarantees.
Depending on the relevant circumstances, your rights under the Australian Consumer Law may continue to apply after the end of Gaia Fine Jewels’ voluntary warranty period.
MAKING A WARRANTY CLAIM
To make a warranty claim, please email a picture of the jewellery and proof of purchase to firstname.lastname@example.org.
Store locations will be updated on our social media and Website, due to the nature of a pop-up store.
Note: Gaia Fine Jewels’ retail stores only sell Gaia Fine Jewels’ products.
Gaia Fine Jewels’ authorized stockists sell Gaia Fine Jewels’ items and other brands.
Please retain your proof of purchase to assist with your warranty claim.
For assistance or questions about how or where to make a warranty claim or if you cannot return items, please email email@example.com
Gaia Fine Jewels on behalf of Gaia Family Trust
ABN 22 875 265 976
YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
You have the protection of consumer guarantees under the Australian Consumer Law. (Note: The general comments below are not a comprehensive or exhaustive summary of the Australian Consumer Law.)
Relevantly, the Australian Consumer Law contains certain statutory automatic guarantees (consumer guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase Gaia Fine Jewels jewellery in Australia. For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances).
If your Gaia Fine Jewels jewellery fails to comply with the applicable consumer guarantees you are entitled to certain remedies under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Note: “major failure” has a specific meaning under the Australian Consumer Law.
Full details of your consumer rights may be found at www.consumerlaw.gov.au